Customer Service Representative--Cabot, PA

Concordia Visiting Nurses is a Medicare-certified, state licensed, Medicaid approved home health agency operating in nine Western Pennsylvania counties. For well over a decade, Concordia Visiting Nurses has provided high-quality skilled nursing, palliative care, and a variety of therapy services to our patients. Our goal is to deliver quality home health services, in good faith, to those who entrust themselves to our care and to minister to the unique needs of each individual with respect, dignity, and compassion. We strive to hire excellent people at Concordia - and keep them as well!

Concordia Medical Equipment is seeking a dedicated Customer Service Representative with excellent communication and organizational skills to join our growing team. If you’ve worked in customer service, are tired of working evenings and weekends, and want a steady income – this job is for you! Customer Service Representative works Monday-Friday in a fast-paced environment using your customer service experience by answering phones, placing orders, and addressing customer questions. This is a full-time position with benefits.

POSITION SUMMARY

The Customer Service Representative is responsible for new patient intake activities, assessing the needs of new and existing customers, referral and customer satisfaction, resolving customer complaints, order accuracy, coordinating delivery or service, and verifying issues related to service authorization, insurance coverage, and reimbursement. The Customer Service Representative is the direct contact with customers within the retail location or via telephone. Provides compression services to clients/patients and customers in our retail location. Must be able to evaluate, assess the need for, measure and recommend compression garments and related supplies within the scope of services available from the company. Upon designation by the supervisor, additional responsibilities include: negotiate pricing, placing special orders for products and supplies, and shipping of product or supplies.

WHY SHOULD YOU APPLY?

• Excellent growth and advancement opportunities
• Education Assistance Programs (Tuition Reimbursement/Fully-Paid Tuition - your choice!)
• Top Benefits
• Unparalleled 403(b) Retirement Savings Plan
• Generous paid-time off

QUALIFICATIONS

• High school graduate or equivalent
• Excellent customer service, phone and typing skills
• Strong verbal and written communication skills
• Attention to detail and accuracy, strong organizational skills and agility in multitasking
• Ability to work together cooperatively and as a cohesive team member
• Two years of customer service experience and knowledge of medical terminology recommended.

ESSENTIAL DUTIES AND RESPONSIBILITIES TELEPHONE/RETAIL

• Answer phones promptly and respond to customers in the retail area and provide skill at resolving referral and customer inquiries upon initial call.
• Limit the use of “hold”, “transfer” functions, and wait times. Provides good follow-up and communication skills.
• Speaks clearly, and provides excellent customer service over the phone and in person through tone and style.
• Equally shares workload of phone calls, orders and retail duties as part of the Customer Service team.

EOE

Benefits:

Health/Dental/Vision Insurance

Workplace Wellness

403(b)/401(k) Retirement Plan

Paid Life Insurance Policy

Direct Deposit, Pay Card, Paperless Pay Checks

Tuition Reimbursement Program

Good Working Conditions

Excellent Staffing Ratios

Credit Union

Vacation, Sick & Personal Days

Paid Holidays

Shift Premiums

Competitive Wages

Discounted Child Care Services on  the Cabot Campus

Referral Program

Seniority/Appreciation Bonuses

Funeral Leave

Call-Out Incentive

Voluntary Benefits, including: STD, Supplemental Life Insurance, Cancer Insurance, Accident Insurance

On the job training

Employee Assistance Program

Education Seminars and In-services

Employee Activities (amusement parks, professional sporting events, special events)

Tax Sheltered Annuities

Free Parking

Discounted Meal Plans

EOE
Benefits and Wages may vary based on facility location. 

Minimum hours worked per week/status may be required for certain benefit eligibility.