One Water, One Team

When you work at Great Lakes Water Authority, you help make a difference in the environment and in your local community.

“One water, one team” is more than just a phrase, it’s a way of doing business. Here, you don’t work for GLWA, you work with GLWA. We are racing toward a shared goal to become the region’s most-trusted, high-quality water and wastewater resource. Won't you join us?

We are looking for an Infrastructure Administrator (IA) to join our Process Control Center Team to administer the GLWA Operational Technology (OT) Network and/or Cybersecurity program.  Our impressive team consist of highly dedicated, diligent and responsible Infrastructure Administrators, Engineers and Technicians that work closely together to ensure that the process control systems are robust and reliable. If you are looking for an opportunity to take a leadership role, committed and enjoy striving for excellence this could be your destination.

The Infrastructure Administrator will be designing, implementing, documenting and maintaining the GLWA OT network and/or cybersecurity program.  You will also consult, lead and collaborate with others to provide solutions and recommendations which integrate with current and future process control systems. We serve 3.9 million Southeast Michigan Residents whose source for water is a GLWA system. Are you ready for a meaningful role on a team that provides the needed technology for the organization to be successful?

Responsibilities (not all-inclusive)

• As the IA for our Process Control Center you will need to take ownership and responsibility of the system(s) that you administer.
• Acknowledge and understand the consequences of unplanned outages in an OT environment and act accordingly
• Be a good co-worker, sharing information, experiences and knowledge freely and openly to other team members
• Pursue continuous education and learning for career growth
• You will plan, design, and implement additions, upgrades, replacements, or retirements of network and cybersecurity components and applications.
• Configuring SolarWinds and monitoring the network performance. Proactively addressing network issues to ensure reliability.
• Configuring and monitor the SIEM and addressing all cybersecurity issues.
• Patching and AV updates
• Perform risk and vulnerability assessments
• Development and enforcement of OT policy and Procedures.
• Educate GLWA staff on cybersecurity awareness, policy and procedures.
• Being on-call and available to respond to emergency situations

Required Education & Experience

• Associate degree in Computer Science, Information Technology or related discipline
• A minimum of one (1) year of experience as a Service Desk Analyst, IT Systems or Network Administrator; or combination of related work experience and education
• Possess a technology-specific entry level certification (i.e. Comp TIA Networking+, Storage+ or Server+); Acquire and maintain vendor specific technology "associate" or "foundational" level certification (i.e. Cisco CCNA Routing Switching, EMC's Associate Certifications or Microsoft Certified Solutions Associate) within two (2) years of Level 1 designation

Knowledge, Skills & Abilities

• Troubleshooting
• Network/Security Applications (Patch Management, Virus Protection, Anti Malware, Device Control, Vulnerability Assessments, Windows Active Directory, Cisco IOS, Solar winds)
• Demonstrate judgment, independence, discretion, initiative, professionalism and the ability to maintain confidentiality, while resolving technology and user issues both verbally and in writing to end-users of varying computing skills
• Understand and translate the needs of operations into OT technical requirements and deliver quality written and visual presentations, including the ability to make technology understandable to end-users
• Knowledge of vendor specific Control System Applications (Database, Control Logic, Graphics and Reporting)
• You will have a proven ability to communicate effectively, on order to communicate frequently with team members and other units across GLWA about process, equipment or potential problems as well as to establish and maintain effective working relationships with others.

Other Requirements:

• A valid Michigan Driver's License
• Ability to work irregular hours, to commute to GLWA facilities and work sites, and respond to after hour emergencies and on-call responses

We are all strategic partners on the path to becoming a Utility of the Future, and GLWA prioritizes the selection of highly talented, well-qualified individuals to help us get there. We offer competitive pay and the starting wage or salary, if hired, is variable. Factors such as your demonstrated hard and soft skills, your level of education, history in the sector or industry, and meaningful work experience will all be evaluated.

We also offer an opportunity for advancement, on the job training, ongoing professional development, tuition assistance and a career in a sector that safeguards public health, supports and strengthen communities, and protects the environment.

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status