Crisis Response Team Coordinator

About The Centers

The Centers fights for equity by healing, teaching, and inspiring individuals and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.

Our residential facilities purpose at is to provide a safe and supportive environment for children, youth, and families who are facing mental illness, abuse, and neglect. Cleveland Christian Home exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect.

We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices from medical to dental to vision plans to meet the different needs of our staff.

 · Choice of medical and dental plans · Health Savings Account · Flexible Spending Account for Health and Dependent Care · Vision · Support for continuing education and credential renewal · Life Insurance · Retirement Savings (401k) with a company contribution · Mental Health Support · Employee Assistance Program · Calm Subscription · Short- and Long-term Disability

 Job Qualifications

• Bachelor’s degree in social services, human resources, or a related field
• Minimum of two (2) years of youth residential treatment experience.
• Therapeutic Crisis Intervention trainer preferred.
• Experience performing Therapeutic Crisis Intervention.
• Proven ability to communicate tenants of Trauma Informed Care and Authentic Youth Engagement.
• Minimum of two (2) years of demonstrated experience effectively supervising and leading a diverse team.
• Intermediate experience in Microsoft Office Suite and related program software.
• Able to successfully complete the train-the-trainer program for Therapeutic Crisis Intervention.

Job Summary

The Crisis Response Team Coordinator develops and executes a comprehensive response to client crises on the Cleveland Christian Home campus. This role involves coaching and developing a thorough understanding of therapeutic crisis intervention, trauma-informed care, and authentic youth engagement within the philosophy of care and living environment. The Crisis Response Team Coordinator is expected to serve as a leader during client crises and provide support to residential staff and leaders for de-escalation, safety, and dignity.

Essential Job Duties & Responsibilities

• Leads the Crisis Response Team to coordinate appropriate responses to prevent, de-escalate, and contain a child’s aggressive and pain-based behavior in ways that are congruent with organizational guidelines.
• Provides weekly individual and/or group supervision.
• Provides supervision and administrative oversight to Crisis Response Team.
• Follows-up with staff members and provides coaching to ensure Therapeutic Crisis Intervention and other trainings are implemented as designed.
• Completes administrative tasks and documentation to ensure the team is compliant with residential licensure requirements.
• Serves as a liaison between Crisis Response Team and other teams.
• Remains abreast of updated literature and research pertaining to Therapeutic Crisis Intervention, Trauma Informed Care, and Authentic Youth Engagement.
• Provides ongoing training and coaching to the Crisis Response Team in Therapeutic Crisis Intervention, Trauma-Informed Care, and Authentic Youth Engagement.
• Works in partnership with other residential leaders to develop and implement a comprehensive response to client crisis.

Core Competencies

• Therapeutic Crisis Intervention: maintain self-control and coach others in how to handle and/or prevent crisis through awareness, use protective interventions and methods to de-escalate a potential crisis, physically intervene in a manner that reduces the risk of harm to the children and others, understands Life Space Interviewing techniques and implements appropriately.
• Residential Knowledge: understands the unique culture of residential settings; able to teach staff ways to respond to crisis; articulate the mission and vision of The Centers and Cleveland Christian Home; partner with residential leaders for culture change.
• Interpersonal Skills: able to build trust and communicate effectively with staff, clients, internal and external stakeholders; demonstrates the tenants of Emotional Intelligence.
• Problem Solving Skills: takes proactive approaches to address issues and avert conflict whenever it emerges; able to assess environment and identify multiple solutions to problems; empowers employees to seek information that helps them develop and assess a variety of potential solutions.

• Situational Leader: enables and empowers team members to develop their competence and commitment in completing goals and tasks; creates an environment of trust and mutual respect and sets an example for other leaders in the organization.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.