Case Management Specialist-Norman

The Salvation Army, an internationally recognized non-profit, faith-based organization, has an opening for a Case Management Specialist for the Central Oklahoma Area Command, located in Norman OK.

Job Summary 

Interviews, accepts and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine the most effective program plans; develops comprehensive program plans/goals and evaluates client’s progress by conducting mentoring and counseling sessions with client and/or staff; serves as an advocate for clients in order to acquire services that will enable them to functionally cope with their environment.  Ensures constant compliance with funding requirements.

Case Management (80%)

Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.

Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc..; explains goals to client in a manner that is easily understood; consistently counsels clients on ways to modify or stop negative behaviors while in the program. (Residential)

Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual

Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that aid in enhancing clients, psychosocial well-being.

Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes, and personal growth/development; prepares accurate and up-to-date records documenting the same; writes incident reports and enforces disciplinary actions for infractions of the house guidelines. (Residential)

Meets with clients to discuss and evaluate their progress, prepares accurate and up-to-date records documenting the meeting. (Social Services)

Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.

Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.

Completes and articulates discharge plans to clients exiting the program. (Residential)

Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into approved database record system

Responsible for the protection of confidentiality and privacy of client information in all forms.

Administrative Responsibility (10%)

Plans, coordinates and/or facilitates life management and behavior modification related classes such as Bridges Out of Poverty and Getting Ahead Course or Pathways of Hope to assist clients in obtaining skills that will enable them to functionally cope with their environment. (Where these sessions are offered.)

Plans, coordinates, and/or facilitates needed classes and educational opportunities to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.

Maintains awareness of program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and adjusts case management processes as necessary.

Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.

Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same

Prepares case presentations for the Residential Services Manager, Directors, and Officers; prepares and presents cases directly to any Coalitions, funding bodies or Case Conferences as directed

Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the Residential Services Manager as appropriate for submission to grantor.

Assists in developing and revising the service policy manual.

Other Responsibilities (10%)

Attends community meetings with representatives of other agencies to educate them about the program, make clients referrals and maintain awareness of clients’ progress.

Conducts tours of program facility for outside agencies as requested.

Assists with community services as needed.

Assists in performing social service work for special or seasonal projects.

Cross training to serve as Case Manager-Social Services, Pantry Worker, Front Desk Worker, or other Social Services positions as necessary.

Performs other related work as required.

Materials and Equipment

Computer              Printer/Copy Machine         Fax Machine         Telephone            Other General Office Equipment

Knowledge, Skills, and Abilities

Knowledge of the principles and practices of social service case management

Knowledge of social service resources and agencies in the community

Knowledge of effective communication and motivation practices

Knowledge and commitment to computerize Client Data Management System usage and emphasis on outcome measurement

Ability to develop program plans and goals based on client’s needs

Ability to evaluate the client’s progress toward program goals

Ability to work with the public encompassing all types of behaviors

Ability to interview clients and to obtain pertinent information

Ability to prepare and maintain accurate and complete case notes and client records

Ability to plan, organize and prioritize work to accomplish work in compliance with quality standards and deadlines

Ability to build and maintain effective and professional working relationships with clients and community agencies

Ability to read, write and communicate the English language

Ability to communicate clearly and effectively both orally and in writing

Ability to think clearly and quickly to maintain control of client caseload

Ability to work on multiple cases effectively and efficiently at the same time without becoming frustrated or disorganized

MINIMUM QUALIFICATIONS REQUIRED

Education and Experience

Bachelor’s degree from an accredited college or university in Social Work, Behavioral Science or a related field, Master’s degree strongly preferred AND three years progressively, responsible experience providing direct case management social services including accessing clients’ needs and developing individual, comprehensive, long-term action plans for recovery utilizing a wide variety of resources

OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications/Licenses

Valid State Driver License

Physical Requirements

Ability to meet attendance requirements

Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25lbs.) 

Duties are usually performed seated; sitting may be relieved by brief or occasional periods of standing or walking

Working Conditions

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Additional Comments:
All employees recognize The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the "Apply Now" icon at the bottom of this posting.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled 

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When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!