Volunteer Coordinator

Location: Social Service Towers Jacksonville FL

Position Type: Regular Full-Time,

Pay Range: $20.59 to 23.17 Hour.

About this opportunity:

Develops and implements an effective volunteer program including recruiting, training, evaluating, and supervising volunteers from the community and the onsite program to supplement staff resources. Recruits, trains, coordinates and monitors the work of individual volunteers, volunteer groups and interns ensuring ample staff to meet program needs; prepares records and reports regarding the same. Seeks opportunities to promote The Salvation Army and its programs to the community.  Assists with special events to include holiday events.  Assists with the coordination, tracking and implementation of staff training needs to include ensuring completion of all trainings required by TSA and specific grants.

Key Responsibilties:

 

• Ensures thorough knowledge base of policies, procedures, and empirical practice to properly supervise volunteers.

 

• Initiates and coordinates planning for all volunteer recruitment activities to be provided by the Agency.

 

• Determines the need for volunteer staff through program or department heads.

 

• Recruits, interviews, conducts new volunteer orientation and background screens on all volunteer candidates.

 

• In conjunction with Public Relations staff recruits volunteers through social media, media, community events and outreach.

 

• Monitors to check and approve work in progress and upon completion to ensure accuracy and completeness.

 

• Supervises a full complement of volunteers for daily volunteer activity during seasonal projects and special events.

 

• Confers with program or department heads on volunteer scheduling, assigning work details, training, planning, and instructing in proper methods and procedures.

 

• Ensures adequate volunteers are maintained to make certain the specific needs of each volunteer assignment are properly completed and to achieve volunteer satisfaction with their experience.

 

• Completes performance evaluations of volunteers in conjunction with program or department heads.

 

• Recognizes volunteers verbally and with a thank-you letter for their contributions to the Agency.

 

• Assists in identifying and recommending changes in assignment and termination of volunteer staff as needed.

 

• Maintains an up-to-date volunteer database in CERVIS or other system(s) as identified.

 

• Develops and maintains a volunteer handbook/manual and applicable volunteer forms in conjunction with the Director of Social Services.

 

• Daily organizes volunteer rosters on volunteers who provide volunteer services, the hours of service provided, and ensure that this information is given to the program supervisor for their monthly statistical reports.

 

• Oversees and monitors the production of volunteer records and assists in preparing annual report regarding the Christmas Program.

 

• Prepares public presentations for volunteer needs. Seeks opportunities for volunteer recruitment, such as speaking engagements, volunteer job fairs, community connections and agreements with churches, clubs, and large companies to provide volunteers for the programs. 

 

• Maintains an active interest and participates in local volunteer associations and professional seminars with regard to volunteer program development when monies are available; analyzes trends or innovations and integrates these into Agency volunteer services.

 

• Confers with the representatives from churches, clubs, and organizations regarding the status and performance of the volunteer program; prepares records and reports regarding the same.

 

• Plans and executes recognition of volunteers through on-going and special appreciation events.

 

• Prepares and maintains up-to-date records on all volunteers; prepares annual report regarding the status of the volunteer program.  When needed, performs criminal history background checks and fingerprint cards on volunteers working with children.  Coordinates with Human Resources for the safe keeping of those records.

 

• Confers with supervisor regarding the status and performance of the volunteer program.

 

• Ensures all applicable staff complete annual trainings for compliance with grant requirements.

 

 

 

• Assists Program Manager by greeting and interviewing clients requesting assistance to determine client’s eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.

 

 

• Maintain Client assistance in HMIS database.

 

• Prepares and files, client records in a timely manner all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.

 

 

• Ensure thorough knowledge based of policies and procedures of financial assistance.

 

• Creates monthly statistical reports for the Director of client services rendered.

 

• Crosstrain in areas of Front Desk duties

 

• Assists Food Pantry Coordinator with administrative duties as needed.

 

 

 

 

OTHER RESPONSIBILITIES:

• Performs work for special projects as needed.

 

• Performs other related work as required.

 

What we are looking for in you:

 

Bachelor’s degree from an accredited college or university with an emphasis in business or marketing or related field

 

And

 

One year experience recruiting people to perform work on a volunteer basis

 

Or

 

Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

 

WORKING CONDITIONS:

 

Work is performed in a normal office environment and/or outside and work involves driving a vehicle where there may be physical discomforts associated with changes in weather such as rain, cold, snow, heat or discomforts associated with long distance trips or heavy traffic.

 

Employee Benefits

• Health, Dental and Vision Insurance
• Vacation, Sick, Personal and Holiday Paid Time Off
• Retirement Plan
• Life Insurance and more!

To learn more about the name of program or location, click here!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Five values at the heart of everything we do…We are…

• Passionate
• Compassionate
• Uplifting
• Brave
• Trustworthy

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period:  3/13/2024 - 4/13/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled