Senior Computer Support Analyst

Location:  Territorial Headquarters, Atlanta, GA      

About this opportunity:

This position is responsible for Providing an advanced level of technical support to Territorial Headquarters staff in the use/application of computer technology based on proficient knowledge of the information technology structure and applications utilized by The Salvation Army including Windows networks, O365 applications, HP and Apple systems, and Outlook; answers questions, resolves complaints, repairs equipment, changes software configurations, installs new hardware and peripherals and other duties to ensure that requests for service are addressed in an efficient, timely and courteous manner.

Key responsibilities:

• Provides an advanced level of technical support and problem-solving assistance to all computer users on-site and in the field via telephone or on-site visits; works independently to diagnose and resolve complex problems and determines if a problem is within the software program, client application, or hardware.
• Serves as technical lead on assigned IT projects; plans and manages personal workload to effectively meet the goals established for assigned projects; serves as technical resource to other IT staff involved or associated with the project; reports progress to supervisor routinely and notifies supervisor of barriers in accomplishing goals in a timely manner.
• Sets up and installs personal computers and peripheral equipment independently and instructs other technical support staff in doing the same; builds and installs cable, connect hardware, tests hardware for proper operation, and installs software to recognize and utilize hardware; troubleshoots problems associated with the Windows, 365, and Internet interface; provides user support.

What we are looking for in you:

• Two years of technical college or related education from a technical school is required, AND                          
• Five years of progressively responsible experience performing a wide variety of routine and complex computer repair work demonstrating proficient knowledge of the information technology structure and applications utilized by The Salvation Army and experience performing advanced computer hardware and software installation, troubleshooting, and maintenance work effectively and efficiently with limited supervision. OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Physical Requirements:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to travel throughout the Southern Territory as needed in order to perform the responsibilities of the position.
• Ability to read and comprehend technical terminology in order to train others in applying the same.
• Ability to keypunch information into a computer.
• Ability to conduct and lead group presentations.
• Ability to lift and carry moderately heavy computer equipment (25-50 lbs.) on a frequent basis.
• Physical ability to "team lift" heavy materials, supplies, and equipment (50-100 lbs.) occasionally.
• Ability to stoop, crawl, and climb when necessary.

Working Conditions

Works in a professional office setting. Physical demands include standing, sitting, walking, bending, lifting, and moving computer items as needed.  

Employee Benefits

• Health, Dental and Vision Insurance
•  Holiday
• Paid Time Off
• Life Insurance
• Retirement Plans and more!

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army strives to do the “Most Good” for its employees by offering a greater sense of purpose in the work performed, by training and mentoring employees and by offering competitive compensation and benefit plans.  Whether employed as a truck driver, administrative support team member or the director of a program, our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good.

Additional Information:

All employees recognize The Salvation Army is a church and agree they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, click on the “Apply Now” icon at the bottom of this posting.

Application Submittal Period: 4/24/2024 – 5/8/2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!